During the current coronavirus pandemic, we continue to provide help to you and other people in your communities. While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business. You can speak with a representative by calling your local Social Security office or our National 800 number. You can find local office phone numbers online by using our Social Security Office Locator at www.ssa.gov/locator.

We offer many secure and convenient online services at www.ssa.gov/onlineservices, where you can:

• apply for Retirement, Disability, and Medicare benefits;

• check the status of an application or appeal;

• request a replacement Social Security card (in most areas);

• print a benefit verification letter; and

• much more.

Although you can do most of your business with us online, we know that service channel isn’t right for everyone. You can still count on us by phone. If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.

If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.

With more people learning online, we would like to highlight some of the digital resources we have for educators. Chances are a student will know someone who receives retirement or disability benefits. This could be a way to relate our many programs to a new audience.

Showing young people that our programs help wounded warriors and children with disabilities can help them develop greater empathy and provide a path to inspired learning.

We offer an educator’s toolkit teachers can use to engage students and educate them on our programs.

Learning online with ssa.gov

The toolkit includes:

• lesson plans with objectives;

• infographics and handouts for each lesson plan;

• links to Social Security web pages;

• talking points; and

• quiz questions and answers.

You can access the toolkit at ssa.gov/thirdparty/educators.html.

Parents are a child’s first educators. You can use our toolkit to introduce your child or grandchild to the importance of having a social safety net for hardworking Americans.

We value and welcome the efforts all teachers make to educate America’s young people, and we want to help spark discussions with students about the benefits Social Security provides to millions of people.

Please share our toolkit with your favorite educators today.

Nilsa Henriquez is a Social Security Public Affairs Specialist located in Queens.


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