Time Warner Cable customers who experience a loss of Internet, television or phone service will now wait 10 days for a technician to visit their home. Subscribers who attempt to replace defective equipment at the Time Warner Cable Walk-in Center located in Queens Center mall are required to take a number and in some instances have been forced to endure a 4-hour wait before seeing a customer service representative.
Dropped Internet connections, phone outages and pixilated/frozen television screens have become a common occurrence with the unreliable product provided by Time Warner Cable. This is outrageous and unacceptable!
Cable services are no longer a luxury; they are now necessities of modern society. First responders, businesses, students, educators, medical providers and families to name but a few, depend on Internet access for everything from saving lives to staying in touch with relatives and friends. Telephones remain an important safety net and television brings the world to many senior citizens and individuals who may be homebound.
Elected officials have been conspicuous by their silence when it comes to the issue of dependable cable service for New York City residents. I hope that constituent concerns are not taking a back seat to the interests of big business.
I call upon the New York City Council, New York State Senate and State Assembly to hold public hearings concerning Time Warner Cable operations. There can be no more excuses. Time Warner Cable must either get their act together or get out of New York City.