I was quite surprised to read the letter from Alexandra Shepard in last week’s Chronicle critical of the Shalimar Diner’s accommodation of wheelchair-bound patrons (“No wheelchair access”).
I have patronized the Shalimar for 40 years because I found it always provided professional service at reasonable prices and was most attentive to its customer’s needs.
Three years ago I had an operation that left me unable to walk and I needed a wheelchair to navigate even the shortest stoops and stairs. This inability did not impede me from visiting the diner several times a week simply because the owners and staff always opened their side door on Austin Street, without delay or complaint. This side entrance is on street level, fully accessible to wheelchairs and walkers, and allows direct entrance to the main dining room.
While Ms. Shepard may dislike the use of a side door rather than the main entrance, I can attest from personal experience that the Shalimar affords the disabled the same if not better access than many other similar venues in the nearby community.