Looking very much like the waiters welcoming Mrs. Levi back to the Harmonia Gardens Restaurant in the famous scene from “Hello, Dolly!”, the client service specialists were lined up in their matching T-shirts last Thursday for the grand reopening of the recently remodeled Time Warner Cable store in Jamaica.
The store, located at 133-19 Atlantic Ave. since the mid-1980s, is the company’s first in Queens to boast a modern, open floor plan that enables customers to better interact with company representatives and receive improved customer service.
“We serve hundreds of thousands of customers here,” said Jim Netska, vice president of retail sales. “We want them to come in and experience the store, to touch and feel and get a demo on every product.”
One of the early arrivals was Flushing resident Hector Rumiche, a customer of over 20 years. “It is a beautiful renovation,” Rumiche said, “more accessible, much better for customers.”
Also on hand at Thursday’s special event was former New York Knicks power forward Larry Johnson, who met with fans, signed autographs and posed for photographs.
Customers were eligible to enter a free sweepstakes for tickets to upcoming Knicks home games at Madison Square Garden. A grand prize included tickets to a game as well as a signed Knicks jersey, limousine service to and from the game and a restaurant gift card.
The reopening celebration also included appearances by the Knicks City Dancers and complimentary food.
The companies are a long-term marketing pair.
“We cherish our partnership,” said Johnson. “It makes perfect sense for us to do this together.”
Time Warner Vice President of Operations for Queens Brian Kelley said, “The new store layout gives more opportunities for us to fully engage and interact with the public, demonstrating all the ways consumers can enjoy their passions better with our products and services.”
According to Netska, “This store will help customers learn how our technologies help them stay connected to entertainment, information and each other.”
The store now features interactive kiosks that invite customers to experience how the company’s products and services enable them to better enjoy movies, news, shows, music and the online world.
Among the new highlights are graphics that showcase the breadth of Time Warner’s offerings, a touch-enabled interactive experience that allows customers to explore the company’s product line, and employees who will engage visitors and serve as resources on all products and services.
The company plans to expand its new retail concept to other stores nationally during the next several years. A similar one opened on Staten Island in December 2011.